{"id":660,"date":"2026-06-28T09:04:33","date_gmt":"2026-06-28T09:04:33","guid":{"rendered":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/?page_id=660"},"modified":"2026-06-28T13:17:29","modified_gmt":"2026-06-28T13:17:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tFind answers to common questions about our research peptides, shipping, and quality assurance.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ordering & Delivery<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n Where are your products shipped from?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n All orders are packed and dispatched from our Australian-based facility with fast, secure shipping.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How long will delivery take?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Orders are dispatched promptly. Delivery typically takes 2-5 business days depending on your location within Australia.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Will I receive tracking details for my order?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Yes \u2014 as soon as your order leaves our warehouse, we'll send you an email with a tracking number so you can follow its progress.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Do you ship Australia-wide?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Yes! We ship to all states and territories across Australia. Orders over $125 qualify for FREE shipping.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What if my order doesn't arrive?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n If your parcel doesn't show up within the expected timeframe, get in touch. We offer a guaranteed reship at no extra cost if your package is lost in transit.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I get a refund if my delivery is delayed or missing?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n We don't provide refunds for shipping delays or lost parcels \u2014 however, we will happily resend your order free of charge.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are orders shipped discreetly?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Yes. We use plain, unbranded packaging with no mention of the contents to ensure your privacy.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are peptides protected during shipping?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Yes. We use secure and temperature-conscious packaging to maintain product integrity throughout transit.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Which payment methods can I use?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers. All transactions are processed securely with encrypted payment systems.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I cancel an order after placing it?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Orders can be cancelled only before they are dispatched. Contact us immediately if you wish to cancel or make changes.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Do you offer bulk pricing?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Yes! We offer significant discounts on bulk orders of 10 or more units. Bulk pricing is displayed on each product page. Contact us for custom bulk orders or institutional pricing.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns & Refunds<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n Do you accept returns or offer refunds?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Due to the nature of our products, we cannot accept returns once an order has been shipped. Refunds are only available if your item arrives damaged or incorrect \u2014 contact us within 48 hours of delivery with supporting photos.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What if my package is lost or damaged?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n We stand behind every shipment. If your package is lost or arrives damaged, contact our support team and we'll arrange a replacement at no additional cost.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Product Details<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n What is the purity level of your peptides?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n All our peptides undergo rigorous quality testing with a minimum purity of 99%+. Each batch is tested using HPLC and Mass Spectrometry to ensure consistent quality for your research needs.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Do you provide Certificates of Analysis (COA)?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Yes, we provide COAs for all our products upon request. Each COA includes HPLC purity data, mass spectrometry results, and batch-specific information.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How should I store peptides once received?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Peptides should be stored in a cool, dry place away from direct light. For extended storage, refrigeration at -20\u00b0C is recommended. Avoid repeated freeze-thaw cycles.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How should I store reconstituted peptides?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Once you have reconstituted your peptides, store them in refrigerated conditions at 2-8\u00b0C. Reconstituted peptides will last a minimum of 4 weeks under these storage conditions.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How do I reconstitute peptides?<\/span>\n \n <\/path><\/svg> <\/path><\/svg> <\/span>\n <\/a>\n <\/h2>\n
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\n Most peptides are reconstituted with bacteriostatic water. Add the appropriate volume slowly to the vial, swirl gently (don't shake), and allow to dissolve completely. Specific reconstitution instructions are provided with each product.\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Still Have Questions?\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tCan’t find the answer you’re looking for? We’re here to help.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Find answers to common questions about our research peptides, shipping, and quality assurance. Ordering & Delivery Where are your products shipped from? All orders are packed and dispatched from our Australian-based facility with fast, secure shipping. How long will delivery take? Orders are dispatched promptly. Delivery typically takes 2-5 business days depending […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-660","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/pages\/660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/comments?post=660"}],"version-history":[{"count":127,"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/pages\/660\/revisions"}],"predecessor-version":[{"id":1264,"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/pages\/660\/revisions\/1264"}],"wp:attachment":[{"href":"https:\/\/wp.codeefly.net\/precisionpeptidesau\/wp-json\/wp\/v2\/media?parent=660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}